FAQs

1. Where are your products sourced from? At Kiwifystore, we take pride in sourcing our products from trusted suppliers, many of whom are based right here in New Zealand. We prioritize quality and authenticity in every item we offer.

2. Do you ship internationally? Absolutely! We ship our Kiwi-inspired goodies worldwide. Whether you're in Auckland or Anchorage, you can enjoy a taste of New Zealand delivered straight to your doorstep.

3. What payment methods do you accept? We accept a range of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways, ensuring a hassle-free checkout experience.

4. How can I track my order? Once your order is dispatched, you'll receive a tracking number via email, allowing you to monitor its journey from our warehouse to your address. Simply click the tracking link provided for real-time updates.

5. What if I receive a damaged or incorrect item? We strive to ensure every order arrives in perfect condition. However, if you receive a damaged or incorrect item, please contact our customer support team within [insert timeframe] of receiving your order, and we'll promptly assist you with a replacement or refund.

6. Can I return or exchange an item? We want you to love your Kiwifystore purchase! If for any reason you're not completely satisfied, we offer hassle-free returns and exchanges within [insert timeframe] of delivery. Please review our Returns Policy for more details.

7. Are your products environmentally friendly? We're committed to sustainability and reducing our environmental footprint. Where possible, we strive to offer eco-friendly products and packaging, promoting a greener future for Aotearoa and beyond.

8. How can I contact your customer support team? Got a question, concern, or just want to say hi? Our friendly customer support team is here to help! You can reach us via email at [insert email address] or through our Contact page.